Effective Date: April 01, 2026
Our Policy Overview
Thanga Roja Jewellers believes in helping its customers as far as possible, and has therefore adopted a liberal cancellation and refund policy designed to protect your interests.
Order Cancellation Policy
- Cancellation requests will be considered only if made immediately after placing the order/payment.
- Requests may not be entertained if the gold allocation or shipping process has already been initiated.
- Perishable Items: Cancellation is not applicable for items like flowers or custom eatables if ordered via our gifting services.
Refund & Replacement Policy
- In case of damaged or defective products, the issue must be reported to our showroom team within 2 days of receipt.
- If the product received does not meet expectations based on website displays, notifications must be sent within 2 days.
- Requests are entertained only after our gemologists verify and confirm the issue regarding purity or damage.
Warranty & Refund Processing
- For products under manufacturer warranty, customers are requested to contact the respective manufacturer for direct service.
- Approved refunds are processed within 3–5 business days to the original payment source.
Note: Refund timelines may vary slightly based on banking channels and digital payment gateways.
THANGA ROJA JEWELLERS
99 A/4, Sri Vishnu Complex, South Avani Moola Street,
Madurai, India 625001
Help Desk: +91 98658 42294